Decathlon recall: Decathlon is recalling several e-bikes immediately - these are affected

The French sporting goods manufacturer Decathlon has launched a comprehensive recall for several e-bike models of its own brands Rockrider and Btwin. The safety check revealed a critical error in the motor software version 8.2, which can lead to dangerous situations. This error can cause the pedals to move backwards unintentionally while riding.

The recall affects bikes sold between April and December 2025. Customers should stop using their bikes immediately and arrange a service appointment. A total of 13 different variants of the Rockrider E-ACTV 900 HF/LF and Btwin LD 920E MF and LD 940E LF models are affected.

Software problem jeopardises driving safety

The software error discovered in version 8.2 of the motor control can cause the pedals to move backwards unintentionally during use. This malfunction poses a significant safety risk and can lead to falls or loss of control.

Decathlon reacted immediately to the discovery of the problem and decided on a preventive product recall.

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Rockrider E-ACTV 900 completely affected

All sizes and colour variants of the ROCKRIDER E-ACTV 900 are affected by the recall. The HF version in sand colours is affected in sizes L, M and XL (reference numbers 4724119, 4724120, 4724121). The LF version was sold in both green and silver-grey.

The green LF version includes sizes S, M and L with reference numbers 4603057, 4603058 and 4603059, while the silver-grey version is also available in all three sizes S, M and L (reference numbers 4603054, 4603055, 4603056).

Btwin LD series with several models

In the Btwin series, both the LD 920E MF and the LD 940E LF are affected. The LD 920E MF was sold in sizes S, M and L (reference numbers 4429398, 4429399, 4855832). The LD 940E LF is available in the size combinations S/M and L/XL (reference numbers 5393865, 5393864).

Customers can use the APIC number to check whether their e-bike is affected by the recall. Decathlon provides detailed instructions for checking on a dedicated website.

At a glance: These models are affected

In brief: The Rockrider E-ACTV 900 HF/LF and Btwin LD 920E MF and LD 940E LF models with the following reference numbers are affected and are being recalled with immediate effect.

• 4724119 - E-ACTV 900 HF sand colour - L
• 4724120 - E-ACTV 900 HF sand colour - M
• 4724121 - E-ACTV 900 HF sand colour - XL
• 4603059 - E-ACTV 900 LF green - L
• 4603058 - E-ACTV 900 LF green - M
• 4603057 - E-ACTV 900 LF green - S
• 4603056 - E-ACTV 900 LF silver grey - L
• 4603055 - E-ACTV 900 LF silver grey - M
• 4603054 - E-ACTV 900 LF silver grey - S
• 5393864 - LD 940E LF - L/XL
• 5393865 - LD 940E LF - S/M
• 4429399 - LD 920E MF - M
• 4429398 - LD 920E MF - S
• 4855832 - LD 920E MF - L

Immediate cessation of use recommended

Decathlon is calling on all owners of the affected e-bikes to stop using them immediately. The company has developed a structured procedure for solving the problem: Customers should make an appointment at their nearest service point, where the software will be updated and the fault rectified.

The repair is carried out by means of a software update that rectifies the fault in the motor control unit. After the update, the e-bikes can be used safely again. Decathlon will cover all costs for the repair and apologises for any inconvenience caused.

How to contact customer service

Decathlon has strengthened its customer service for queries. Affected customers can reach the hotline on 49 0 6202 97 81 300, which is available from Monday to Friday between 9:00 and 17:00.